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Deliveries

Estimated delivery time depends on which delivery option you choose when ordering. Usually domestic deliveries within China will be delivered within one week from order confirmation. Some remote areas in China will need ten days for delivery. Orders are shipped Monday to Friday mornings excluding public holidays.

Price Information

All prices if logged in are corporate prices including Chinese (13%) VAT. SHELF(SHANGHAI)CO.,LTD reserves the right to change prices and VAT due to a labor dispute or other changes, currency fluctuations and national / regional tax changes as needed.

Return & Claim Policy

Claims procedures
We want you to be completely satisfied with the products you have purchased and we will refund any faulty articles. Please note we are unable to accept used or worn articles in return (except in the event of manufacturing or material defects). The delivery charge will be refunded in the event of incorrect, damaged or faulty goods.

If you have a faulty item, please contact Customer Service with your order details and advise the reason for returning the product. We will send you a return form, which should always be enclosed with the goods you are returning. Goods without a return note will not be processed.

Return/Exchange item
To return or exchange a product (excluding goods made to your specification) you may do so within 7 days of the date of arrival. The product you wish to return must be in saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. You must return the product to us and you will be responsible for all delivery costs.

Please contact Customer Service with your order details and advise the reason for returning the product. We will send you a return form, which should always be enclosed with the goods you are returning. Goods without a return note will not be processed.


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